Organizations are increasingly turning to Global Business Services (GBS) centers as a strategy to improve operational efficiency, reduce costs, and accelerate digital transformation. These centers allow companies to centralize functions such as finance, human resources, IT, and customer service from strategic locations.
According to the 2025 Deloitte’s Global Business Services (GBS) Survey, 50% of companies worldwide plan to expand their GBS presence, driven by the need for new functions, technological optimization, and access to highly skilled talent.
Why has Mexico gained ground in the global business services industry?
One of the most important findings of Deloitte’s report is the rise of Mexico as one of the top three preferred destinations for global organizations to establish and operate their GBS centers. The country currently ranks third globally, surpassed only by India and the United States, and ahead of other traditional powerhouses such as Poland or China.
“Mexico has risen to be among the top three preferred locations due to its availability of technology and talent, scalability, and competitive cost,” the study explains.
This growth represents a notable recovery. In 2019, Mexico ranked fifth, in 2021 it dropped to sixth, and today it returns to the podium, driven by strategic conditions that make it particularly attractive at a time when the relocation of operations—known as nearshoring—is booming.
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What factors make Mexico an attractive destination for GBS centers?
The report identifies four key factors that have positioned Mexico as a global hub for business services:
- Highly skilled talent: The growing availability of bilingual professionals with digital skills is one of the country’s main assets.
- Technological infrastructure: Mexico has developed strong capabilities in connectivity, cybersecurity, and automation.
- Operational scalability: Companies can start operations with small teams and quickly scale as business needs grow.
- Competitive costs: Compared to more mature markets, Mexico offers a much more accessible operational cost structure.
In addition, geographic proximity to the United States provides logistical and time-zone synchronization advantages, essential for companies with operations in North America.
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What other regions are emerging as GBS destinations in 2025?
While India remains the absolute leader in the ranking of destinations for GBS centers—thanks to its massive tech ecosystem—and the United States maintains a strong presence due to innovation availability, the report highlights Portugal as another country that has gained ground.
“Portugal has emerged as a location for the delivery of global business services and has entered the top 10 preferred countries,” Deloitte details.
This confirms a diversification trend, where organizations are reevaluating their location strategies based on factors such as stability, talent, digital infrastructure, and geopolitical context.
What functions are being transferred to Mexico within GBS models?
In the Mexican context, GBS centers are evolving beyond traditional functions such as accounting or technical support. Increasingly, companies are moving operations related to:
- Data analytics and business intelligence
- Customer experience management
- Process automation and robotics (RPA)
- Artificial intelligence solutions development
- Digital supply chains and logistics
This reflects a sophistication of the GBS model in Mexico, moving from transactional tasks to high-value strategic capabilities. The country is no longer just a cost-saving platform but a hub of innovation and efficiency for multinational companies.
How can companies take advantage of this trend to expand in Mexico?
According to the report, organizations seeking to establish or expand GBS operations in Mexico should consider the following strategies:
- Align their operating model with the talent available in the country, leveraging partnerships with universities and tech training centers.
- Invest in digital infrastructure, including connectivity, collaboration platforms, and cybersecurity.
- Develop bilingual capabilities to serve both Spanish- and English-speaking markets from one location.
- Foster an attractive work environment that promotes talent retention in a context where turnover can be high.
The strengthening of the GBS ecosystem in Mexico also involves close collaboration between the private sector, government, and academia to ensure a continuous supply of technical and digital skills.
What projections does Deloitte’s report make about Mexico’s role in the future of GBS?
The 2025 Deloitte’s GBS Survey concludes that Mexico has everything it needs to consolidate itself as one of the world’s leading hubs for business services. Its location, human capital, and technological maturity place it in an enviable position amid global shifts in operating models.
For international companies, Mexico represents a strategic opportunity to scale capabilities, innovate processes, and respond agilely to market changes. In an increasingly digital world, GBS centers will be key to global competitiveness, and Mexico is already playing in the big leagues.
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