Walmart, the global retail giant, has an ambitious strategy to integrate artificial intelligence (AI) at every level of its operations. Doug McMillon, the company’s President and CEO, was clear: “We’re building agents into the core of how we operate, including four super-agents,” he said during the Q2 2026 earnings call.
These four AI super-agents go beyond chatbots or virtual assistants: they represent an evolution in how Walmart understands its relationship with customers, employees, suppliers, and developers. Each serves a critical function and is designed to deliver efficiency, personalization, and scalability across the company’s internal and external processes.
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This initiative marks a turning point in Walmart’s technological transformation, as it aims to establish itself not only as a leader in traditional retail, but also in the intelligent and digital ecosystem of the future.
What are the four AI super-agents Walmart will implement?
During the presentation, Doug McMillon revealed the names and functions of the artificial intelligence super-agents:
1. Sparky: the smart assistant for customers
Sparky is the super-agent focused on consumers. Already live in the Walmart mobile app, this intelligent assistant appears at the bottom of the interface and is designed to be a tool for product discovery, search, purchases, order tracking, and returns.
“Sparky is the customer-facing assistant you see smiling at the bottom of our app. Today’s Sparky takes us from traditional search to intelligent AI-powered assistants”, McMillon explained.
Sparky not only responds to commands but will gradually adopt more sophisticated agentic capabilities, allowing users to interact with Walmart in a more natural and efficient way. Its goal: to become an indispensable part of the digital shopping experience.
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2. Super-agent for employees
The second super-agent will serve as a comprehensive tool for Walmart associates—that is, store, distribution center, and office employees. This assistant will consolidate functions such as shift scheduling, access to sales metrics, training, and internal communications.
This approach aligns with one of the company’s top priorities: employee experience. By empowering staff with AI, Walmart not only gains efficiency but also improves workplace conditions and reduces operational friction.
3. Super-agent for suppliers, sellers, and advertisers
This agent will serve Walmart’s commercial ecosystem. It will provide tools for order management, advertising campaigns, product onboarding, performance analytics, and direct communication with the marketplace.
Walmart has seen sustained growth in its advertising and membership revenues, and this super-agent aims to strengthen that trend. Through this system, suppliers and commercial partners will operate more efficiently and make decisions based on data and intelligent automation.
4. Super-agent for developers
The fourth super-agent is designed to accelerate innovation within the company. It is an AI aimed at programmers, meant to facilitate the creation, testing, and launching of new internal products, services, and tools.
This tech layer is key to keeping Walmart competitive against e-commerce and software giants. Automating development processes and providing access to unified platforms will allow the company to iterate faster and more cost-effectively.
What role will artificial intelligence play in Walmart’s global strategy?
The deployment of these super-agents is not an isolated move. Walmart has been investing in robust tech platforms for years, and has now created a dedicated role to accelerate AI adoption at the corporate level.
“It’s been years since we made a structural change for a role reporting to the CEO, and we’ve done it in this case because we’re clear on a path to accelerate”, McMillon stated.
Daniel Danker, a former executive at Instacart and Uber, was appointed to lead this transformation as Head of AI Acceleration. In addition, a new role under Chief Technology Officer Suresh Kumar was created to focus exclusively on AI platforms.
The strategy also includes developing digital twins—digital replicas of facilities—and intelligent systems capable of predicting logistics issues or improving the accuracy of delivery windows. Walmart expects to offer dynamic delivery to 95% of U.S. households by year-end.
How will these changes impact the future of retail?
Walmart’s strategy is not limited to internal efficiency. Its vision aims to redefine shopping and operational experiences in the future of retail.
With super-agents, Walmart is moving toward a smarter, more flexible, and user-centered omnichannel model. Retail is no longer just about price and availability—it’s about personalization, speed, and reliability.
From warehouse automation to real-time contextual understanding of consumers, artificial intelligence will enable Walmart to compete not just with other retailers, but with tech platforms like Amazon and Alibaba.
What are Walmart’s expectations for the performance of its AI agents?
Although the financial impact of the super-agents is not yet fully visible, Walmart anticipates tangible benefits. CFO John David Rainey stated that “50% of our incremental profit — excluding extraordinary costs — came from businesses like advertising, memberships and marketplace.”
This suggests that the tech investment is already positively affecting profitability. With the rollout of Sparky and the other agents, productivity is expected to rise and new revenue streams to emerge.
Walmart also recognizes that AI is not a replacement, but a force multiplier: “What excites me the most is that Walmart is getting faster. Our customers are responding to our delivery speed”, said John Furner, CEO of Walmart U.S.
What challenges and opportunities does Walmart face as it leads with artificial intelligence?
The main challenge will be ensuring these technologies are accessible and intuitive for users at all levels—from consumers to store associates. The interface must be reliable and easy to use.
The company will also need to address ethical issues such as data privacy, algorithmic bias, and task automation. However, Walmart is confident in its long-standing reputation for customer trust.
“Trust is also a competitive advantage. We’ve been serving customers for years with low prices, and that builds a lasting relationship that extends into the AI world too”, said Kathryn McLay, CEO of Walmart International.
