Are you a member of Ikea’s rewards program? Then this information is for you! The home furnishings store has announced upcoming changes that will make it easier and faster for customers to earn rewards. Here’s everything you need to know so you can make the most of it.
What is Ikea’s new rewards program like?
Ikea’s loyalty program, known as Ikea Family, was launched in the United States in 2011 and now has more than 24 million members nationwide. The company has decided to revamp the program to allow customers to earn points not only through purchases, but also by participating in various activities—such as creating a gift registry or engaging with store services.
This new version of the rewards program is designed to accompany customers through every step of their in-store journey, offering benefits throughout the entire experience, not just at checkout. These updates build on the well-known perks of the Ikea Family program, such as exclusive discounts on selected products, free shipping on small orders over $50, and complimentary hot drinks (tea or coffee) in-store.
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Ikea Family Benefits
Members earn 1 point for every dollar spent, whether in physical stores or through the website. There are also other ways to earn points—for example:
- Sharing a gift list earns 10 points.
- Creating an Ikea family profile or registering for and attending an official event grants an extra 50 points.
Points can be redeemed for a variety of rewards:
- With 175 points, members can get $5 off a purchase.
- With 65 points, it’s possible to enjoy a free meal at the Ikea restaurant.
- With 350 points, members can receive $10 off delivery service.
Ikea to Open New Stores
Earlier this year, the company announced plans to open new locations in the country by spring or summer. This includes eight stores, among them seven new planning and order points with pickup service, which will be located in:
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Cherry Hill, Pennsylvania
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Hunt Valley, Maryland
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Beaverton, Oregon
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Scottsdale, Arizona
In addition, three new locations will open in California (Thousand Oaks, Ontario, and Colma), along with a pickup point in Santa Monica.
What is Ikea?
Ikea is a company specializing in the sale of home furniture known for its design, functionality, affordability, and high quality, all manufactured with a responsible approach to people and the environment.
Ingka Group (Ingka Holding BV and its affiliated entities) is part of one of the 12 business groups that own and manage Ikea stores under franchise agreements with Inter Ikea Systems BV. Ingka Group operates in three business areas: Ikea Retail, Ingka Investments, and Ingka Centres. The company operates 375 stores in 30 countries, including 51 locations in the United States.
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Ikea’s Return Policy
If you are not completely satisfied with your purchase, you can return new and unopened products within 365 days, provided you present the receipt, for a full refund. Opened products can be returned within 180 days, also with the receipt, for a full refund.
The return policy includes the following key points:
- Refunds will be processed using the same payment method used for the original purchase.
- Mattresses can be exchanged for another mattress once within 90 days of purchase.
- Returns are not accepted for plants, cut fabrics, custom countertops, or products not in their original condition.
- No refunds or exchanges will be made if the item has been altered, is dirty, stained, or damaged.
- To return or exchange a product, the customer must present the receipt and a valid government-issued photo ID.
- Refunds will only be for the net purchase price on the receipt.
- Returns are not accepted at Ikea Planning Studios or pick-up points.
- If a promotional item from the original transaction is not returned, the value of that item will be deducted from the refund amount.
